A practical field guide for local business owners
Get More Customers. Keep More Customers. Become the Business People Remember.
The Local Business Survival Guide shows you how to find and fix the customer leaks that quietly cost your business calls, appointments, reviews, referrals, and repeat business.
Digital PDF edition • Immediate access • Local Business Survival Lab included
You may be spending money to create opportunities your business is not prepared to keep.
Marketing gets expensive when your customer journey has leaks.
What you'll learn
Get More Customers
- Make it easier for people to find and understand the business
- Clarify the offer
- Create a strong first impression
- Respond while interest is high
Keep More Customers
- Improve follow-up
- Make the customer journey easier
- Use automation without becoming impersonal
- Stay connected after the first transaction
Become the Business People Remember
- Create better customer experiences
- Generate more reviews
- Encourage referrals
- Build repeat business and loyalty
Practical enough to use. Short enough to finish.
This is not a book designed to sit heroically on a shelf while you promise to read it someday. It is designed to help you identify what is leaking, choose what matters most, and create a focused 30-day plan.
Your guide also includes access to the Local Business Survival Lab.
The Local Business Survival Lab is a community for local business owners who want to share ideas, ask questions, and keep improving the way their businesses attract, serve, and retain customers.
About the author
Brian J. Manning
Brian Manning is the author of The Local Business Survival Guide and the creator of the Brains & Heart business philosophy. His background is in systems, technology, and training—but his real interest is what happens when those things meet actual human behavior.
He helps local business owners find the places where customers slip away and build practical systems to fix them—without turning the business into a robot.
More About Brian →Frequently Asked Questions
Is this a physical book?
The book is currently a digital PDF ebook. It is designed to be practical, easy to reference, and immediately accessible after purchase.
How will I receive the guide?
You'll receive immediate access to the digital PDF edition after purchase. The Local Business Survival Lab community is included with your guide.
Who is the guide for?
The guide is written for local service businesses and other businesses that depend on calls, appointments, inquiries, reviews, referrals, and repeat customers.
Is this only for certain types of businesses?
No. The systems and principles apply across local business types. If your business depends on customers reaching out, booking appointments, or coming back, the guide is relevant.
Is this a book about AI?
The guide discusses useful systems and automation, but it is not primarily a book about AI. The focus is on practical systems that any local business can use.
Do I need special software?
No special software is required to benefit from the ideas in the guide. The systems are designed to be practical and implementable with tools you likely already have.
What is the Local Business Survival Lab?
The Local Business Survival Lab is a community for local business owners who want to share ideas, ask questions, and keep improving the way their businesses attract, serve, and retain customers. It is included with your guide.
Is there a money-back guarantee?
Refund policy details will be provided here when finalized. [REFUND_POLICY placeholder — to be updated before publication.]
Ready to find and fix your customer leaks?
Get Immediate Access — $9.97Digital PDF edition • Immediate access • Local Business Survival Lab included